Scarlett Collection is dedicated to give you a confident and delightful shopping experience as well as making you happy then you recieve your jewelry.
Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt. Returns may be sent to our Customer Service.
A store credit will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit.
Please note that some jewelry cannot be returned if they are made specifically for you (except if damaged, then it can always be returned). If a jewelry cannot be returned it will be noted very clearly in the description for that jewelry.
If you recieve a damaged jewelry, please call us immediately or latest the day after you recieve the jewelry. You can then return the jewelry and Scarlett Collection will credit you back not only the full price of the jewelry, but also pay all your shipping cost both initial and return.